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The authors acknowledge that there are problems with existing program models for people with disabilities and propose they be replaced with models based on flexible, individualised support. A support model aims to support individuals in chosen community settings. It also makes greater use of informal supports while tailoring the level of funding required to the individual - thus allowing for a more equitable distribution of funding. The critical components of the important role of 'support co-ordinator' are also outlined. Note: We have this book on our shelves. Keyword: Individualisation