This academic work criticizes the bureaucracy and 'client' focus that tends to develop around people with intellectual disability. The book's main premise is that people with disability are being harmed by the 'welfare system' which makes it difficult for people with disability to form attachments to and be surrounded by people who personally care about them. ,,The first chapters examine the treatment of people with intellectual disability historically, both in the Western world generally and in Australia specifically. The later chapters propose alternatives for the Disability Industry, addressing the issue of quality service, and the importance of support people forming personal connections with those they assist.